For customized training courses, please call 35431815 or email nicholaswong@mansfieldhk.com

This training course will share with you the secret of inspiring employees to provide hearty service to customers.

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1. Understand customer expectations

2. The challenges in a competitive business envrionment

3. Key qualities of a professional front end staff

4. The gap between customers and front end staff

4.  The secret to success

5. The road to success

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$850/person

The purpose of this course is to enable employees to come up with a unified service standard and to provide customers with a consistently high quality service experience.

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1. How to establish and improve service standards

2. Effective use of micro-grid analysis techniques to exceed customer expectations

3. Benefits of service standards

4. Difficulties of implementing service standards

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$750/person

This course will teach management and frontline staff the skills to handling complaints effectively.

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1. Key complaints and the expectations of the customers

2. Dealing with emotions in face of complaints

3. Benefits of effective handling of complaints

4. Poor complain handling

5. Dealing with difficult customers

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$850/person

This is an introductory course for salespeople of different industries. 
This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.​

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1. Professional sales in action

2. How to leave a good impression

3. The ethics of a professional sales

4. Preparation

5. Self-introduction

6. Needs understanding

7. Recommendations

8. Objection handling

9. Deal closing

10. Relationship building

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$1,700/person