28 Years of Retail and Hotel Management Experience.

Serviced SaSa International for over 15 years. Specialised in Operational System Optimization, Sales Capability Improvement and building high standard service culture

Serviced numerous 5 stars hotels as Training Manager. Responsible for the training of Food and Beverage Department and Lobby & Housekeeping Department.

Provided frontline staff field coaching for many industries. Excelled in “Coach the Coach”, Service leadership training and staff self-motivation programmes.

Holder of China’s OSTA Level 3 Professional Trainer Qualification.

Author of “Inbound marketing system”

The content of his lectures includes but not limited to Knowledge of Digital Marketing, Digital Transformations, Advertising on Facebook, Marketing Automation and Chatbot

Trained over 3,000 entrepreneurs of SMEs come from Hong Kong, Macau, Taiwan and Malaysia

Provided consulting services and internal training to enterprises namely Maxim’s Group, German Pool, LBS Group, Sunshine Laundry, HERBS, Convoy, Ming Pao, etc.

Invited to speak at conferences by institutions and universities such as, HKUST, Poly U, HKU, BU, OUHK, IVE, Cyberport, InnoCentre, etc

Rachel has over 15 years of working experience in Corporate Communications, Marketing, Business Development and Management. She played an APAC management role in various MNCs before. 

Apart from Bachelor Degree in Language & Communication, Master Degree in Business Administration, Rachel is also a NLP Practitioner, Marriage & Family Therapist and Play Therapist. 

With her working experience in business sector and knowhow in Psychotherapy, Rachel has thorough understanding in various corporate cultures,customer behaviors, people relations and psychology of parents and children which bring much insight to her training clients.

Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree.  She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunication industries. 

Her areas of research included retail, luxury products, F&B, insurance, FMCG, beauty service, property management, etc.

Flora Cheung, with extensive experience in staff recruitment and training, has held managerial positions for more than 15 years in several Government departments of Macao and Hong Kong.  She specializes in the provision of in-house trainings to local Government departments and large commercial organizations, covering business and official writing, customer service skills, interpersonal skills, and event management.​

Master of Science in Marketing with Festival and Event Management, Napier Edinburgh University

Bachelor of Arts in Marketing with First Honors, Hong Kong Polytechnics University

Diploma in Adult Training and Education, Hong Kong University SPACE

Certificate in Consecutive Interpretation (English/ Cantonese)

Certified Neuro-Linguistics Programming (NLP) Practitioner

Joseph Kwan, Architect and Access Consultant has more than 36 years of experience in architectural practice having worked in Australia, United Kingdom, France and Hong Kong. He is the Founding Director of UDA Consultants Ltd(Universal Design & Accessibility) in Hong Kong since 2005. 

As a forerunner in the barrier free access arena in Hong Kong, Mr. Kwan has provided expert advice on access design for numerous construction projects, including government buildings, hospitals, universities, and public facilities. In 2000, he received the American Institute of Architects (AIA) Hong Kong Citation “in recognition of distinguished achievement as a community based consultancy service in promoting and implementing barrier-free accessible environments for the elderly and people with disabilities in Hong Kong”. 

In recognition of his achievements in improving the built environment for the disabled, he was awarded the “Medal of Honour” (MH) by the Hong Kong SAR Government in 2001.