Team

Mr. Billy Man

Founder & Managing Director

Mr. Billy Man is the founder of Mansfield Consulting Limited.  He has over 25 years of experience in management and 15 years of experience in mystery shopper research.  Mr. Man is an expert in sales management, customer service and market research.
 
As a pioneer and market leader in mystery shopper researches, Mr. Man has made revolutionary changes to the traditional research process by integrating his knowledge in operations, market research and international standards.  In 2008, he was the originator in applying mystery shopper research to measure sales performances.  And in 2010, he was also first to recruit disabled and elderly mystery shoppers to evaluate Barrier Free Access Services in Hong Kong.  These initiatives were well recognized by the society and many organizations.  To help companies boost up sales and service performances, Mr. Man strives to improve the reliability and broaden the applications of mystery shopper researches.  Mr. Man has conducted over 100,000 mystery shopper assessments for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. 
 
Mr. Man has held senior management positions at training consultant and market research companies as well as international group companies, such as Hutchison, Sun Hung Kai, PCCW and Ryoden Holdings.
 
Mr. Man is also actively involved in social services. Currently, he is the chairman of the HKSAR Rehabilitation Advisory Committee Subcommittee on Employment, consultant at the "Direction Association for the Handicapped" and "Hong Kong Red Cross J. F. Kennedy Center Alumni Association". Mr. Man graduated from the University of Hull, UK, with a MBA degree.

Consultants

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Janet Wong

Training Director
  • 28 Years of Retail and Hotel Management Experience.

  • Serviced SaSa International for over 15 years. Specialised in Operational System Optimization, Sales Capability Improvement and building high standard service culture

  • Serviced numerous 5 stars hotels as Training Manager. Responsible for the training of Food and Beverage Department and Lobby & Housekeeping Department.

  • Provided frontline staff field coaching for many industries. Excelled in “Coach the Coach”, Service leadership training and staff self-motivation programmes.

  • Holder of China’s OSTA Level 3 Professional Trainer Qualification.

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Ethan Chan

Training Consultant
  • Ethan Chan has been studying Chinese history and culture for more than 15 years.  He has obtained a master's degree in Chinese Philosophy and is currently pursuing for a Ph.D. in Chinese Philosophy.

  • Ethan has applied his learnings in Chinese wisdom to inspire people in self-development. His courses aim at assisting people to unleash their potential for leadership, and enabling them to develop a positive attitude towards team development and personal growth

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Flora Cheung

Training Consultant
  • Flora Cheung, with extensive experience in staff recruitment and training, has held managerial positions for more than 15 years in several Government departments of Macao and Hong Kong.  She specializes in the provision of in-house trainings to local Government departments and large commercial organizations, covering business and official writing, customer service skills, interpersonal skills, and event management.​

  • Master of Science in Marketing with Festival and Event Management, Napier Edinburgh University

  • Bachelor of Arts in Marketing with First Honors, Hong Kong Polytechnics University

  • Diploma in Adult Training and Education, Hong Kong University SPACE

  • Certificate in Consecutive Interpretation (English/ Cantonese)

  • Certified Neuro-Linguistics Programming (NLP) Practitioner

Joseph Kwan

Strategic Partner
Universal Design and Accessibility
  • Joseph Kwan, Architect and Access Consultant has more than 36 years of experience in architectural practice having worked in Australia, United Kingdom, France and Hong Kong. He is the Founding Director of UDA Consultants Ltd(Universal Design & Accessibility) in Hong Kong since 2005. 

  • As a forerunner in the barrier free access arena in Hong Kong, Mr. Kwan has provided expert advice on access design for numerous construction projects, including government buildings, hospitals, universities, and public facilities. In 2000, he received the American Institute of Architects (AIA) Hong Kong Citation “in recognition of distinguished achievement as a community based consultancy service in promoting and implementing barrier-free accessible environments for the elderly and people with disabilities in Hong Kong”. 

  • In recognition of his achievements in improving the built environment for the disabled, he was awarded the “Medal of Honour” (MH) by the Hong Kong SAR Government in 2001. 

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Winnie Wong

Research Director
  • Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree.  She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunication industries. 

  • Her areas of research included retail, luxury products, F&B, insurance, FMCG, beauty service, property management, etc.

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Shek Ka Wai

Digital Transformation Consultant
  • Author of “Inbound marketing system”

  • The content of his lectures includes but not limited to Knowledge of Digital Marketing, Digital Transformations, Advertising on Facebook, Marketing Automation and Chatbot

  • Trained over 3,000 entrepreneurs of SMEs come from Hong Kong, Macau, Taiwan and Malaysia

  • Provided consulting services and internal training to enterprises namely Maxim’s Group, German Pool, LBS Group, Sunshine Laundry, HERBS, Convoy, Ming Pao, etc.

  • Invited to speak at conferences by institutions and universities such as, HKUST, Poly U, HKU, BU, OUHK, IVE, Cyberport, InnoCentre, etc

Rachel Ho

Business & Training Consultant
  • Rachel has over 15 years of working experience in Corporate Communications, Marketing, Business Development and Management. She played an APAC management role in various MNCs before. 

  • Apart from Bachelor Degree in Language & Communication, Master Degree in Business Administration, Rachel is also a NLP Practitioner, Marriage & Family Therapist and Play Therapist. 

  • With her working experience in business sector and knowhow in Psychotherapy, Rachel has thorough understanding in various corporate cultures,customer behaviors, people relations and psychology of parents and children which bring much insight to her training clients.

Business Partners

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Mansfield Consulting Ltd.

Unit 13, 11/F, Block A2,

Yau Tong Industrial City,

17 Ko Fai Road, Yau Tong

enquiry@mansfieldhk.com

Sales Hotline: 3543-1815

General Hotline: 3543-1811

Fax: 3543-1812

© 2019 Mansfield Consulting Ltd.