Experience
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Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations
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First to apply mystery shopper research to measure sales performances
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Developed the first campaign to employ the disabled as mystery shoppers to evaluate Barrier Free Access in Hong Kong
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Conducted focus groups for banking, FMCG, telecommunications, liqueur, pharmaceutical products, personal care products, etc.
Retail
• MUJI
• CR Care China Resources
• Wankee Group
• adidas
• Nike Sportswear Hong Kong
• Bonjour Hong Kong Cosmetics
• FANCL
• Initial Fashion
• Emperor Jewellery
• TSL Jewellery
• Chow Tai Fook Jewellery
• Primo Diamond
• Yamazaki Bakery
• HANNAH
• Pricerite affordable home furnishings
• Chung Yuen Electrical
• Butan-o Ramen
• Cafe Deco Group
• U-banquet Honorary Banquet
• Lab Made
• Edko Films
• Belle Worldwide Limited
• Nuance-Watson (HK)
• Swire Resources
• Estee Lauder Group
• Spread Zone Limited
• Wolford Asia Limited
Service
• Stratton Property Management
• Sun Hung Kai Properties
• Hong Kong Housing Authority
• Prudential
• Fulbright Financial Group
• Vontobel Asia Pacific
• Porsche
• Sunshine Laundry
• SF Express
• MUSEE PLATINUM TOKYO
• Ngong Ping 360
• Galderma Pharmaceuticals
• JFKCAA Hong Kong Red Cross Kennedy Center Alumni Association
• Hebe Haven Yacht Club
• Yi Wo Yuen Aged Sanatorium Centre Limited
TESTIMONIAL
Thanks to the contribution of Mansfield's mystery shoppers who have been visiting our branches for the past two years. The research was conducted professionally, helping us evaluate the performance of our front-line employees and enhance our operation. I hope you will continue to provide great services to customers who are seeking for improvements.
~ Senior Management of a Listed Japanese Restaurant Group