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Experience

  • Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations
     

  • First to apply mystery shopper research to measure sales performances
     

  • Developed the first campaign to employ the disabled as mystery shoppers to evaluate Barrier Free Access in Hong Kong
     

  • Conducted focus groups for banking, FMCG, telecommunications, liqueur, pharmaceutical products, personal care products, etc.

Retail

• MUJI 無印良品

• CR Care 華潤堂

• Wankee Group 允記

• adidas

• Nike Sportswear Hong Kong

• Bonjour 香港卓悅化粧品

• FANCL

• Initial Fashion

• Emperor Jewellery 英皇珠寶

• TSL Jewellery 謝瑞麟珠寶

• Chow Tai Fook Jewellery 周大福珠寶

• Primo Diamond

• Yamazaki Bakery 山崎麵包

• HANNAH

• Pricerite 實惠家居

• Chung Yuen Electrical 中原電器

• 豚王拉麵

• Cafe Deco Group

• U-banquet 譽宴

• Lab Made

• Edko Films 安樂影片有限公司

• Belle Worldwide Limited 百麗國際

• Nuance-Watson (HK)

• Swire Resources

• Estee Lauder Group

• Spread Zone Limited

• Wolford Asia Limited

Service

• Stratton Property Management 兆達隆物業管理有限公司

• Sun Hung Kai Properties 新鴻基地產

• Hong Kong Housing Authority 香港房屋委員會

• Prudential 英國保誠

• Fulbright 富昌金融集團

• Vontobel Asia Pacific

• Porsche保時捷

• Sunshine Laundry 陽光洗衣

• S.F. Express 順豐速運

• MUSEE PLATINUM TOKYO繆思

• 昂坪 360

• Galderma 高德美大藥廠

• JFKCAA 香港紅十字會甘迺迪中心校友會

• Hebe Haven Yacht Club 白沙灣遊艇會

• Yi Wo Yuen Aged Sanatorium Centre Limited 頤和園護老中心有限公司

TESTIMONIAL

Thanks to the contribution of Mansfield's mystery shoppers who have been visiting our branches for the past two years.  The research was conducted professionally, helping us evaluate the performance of our front-line employees and enhance our operation. I hope you will continue to provide great services to customers who are seeking for improvements.

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~ Senior Management of a Listed Japanese Restaurant Group

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